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Patient Rights & Responsibilities

The patients’ Charter sets out your rights and responsibilities

The doctor patients’ partnership is a collaboration based on mutual respect. Within the partnership both patients and doctors have rights as well as responsibilities.

If you have any questions about these rights and responsibilities, please do not hesitate to ask your doctor.

We are committed to respecting your rights as a patient. In addition, we appreciate your efforts in partnering with us to best address your healthcare needs. If you have any concerns about your care or feel that your rights have not been respected, please let us know. Timely feedback helps us to make sure we are meeting your needs.

If you have a concern; please bring it to the attention of your doctor or our friendly team.

You may also contact the Health Quality and Complaints Commission

GPO Box 3089

Brisbane Qld 4370

Phone: (07) 3120 5999

OR

The Office of the Health Ombudsman

PO Box 13281

George Street

Brisbane 4003

Phone: 133646

Your Rights

  1. To receive care without regard to your race, colour, national origin, religion, age, gender, ability or disability, or lifestyle. To receive respectful care which promotes your dignity, privacy, safety, and comfort.
  2. Whenever possible, to select your own doctor. To request and receive quality care that is consistent with sound nursing and medical practices.
  3. To request and receive referral for specialist treatment when necessary.
  4. To request and receive a second opinion.
  5. To be informed of the nature of your illness and treatment options, including potential risks, benefits, alternatives and costs of any procedure, test or treatment, and to participate in your healthcare decisions.
  6. To expect that all staff will communicate with you in a manner you can understand.
  7. To accept or refuse recommended tests or treatments and to be informed of the medical consequences of your choices.
  8. To be assured that you medical and personal information will be handled in a confidential manner.
  9. To have access to your medical records within a reasonable time of your request.
  10. To be informed of any proposed research or experimental treatment that may be considered in your care, and to consent or refuse to participate.
  11. To request or receive information regarding the charges for any treatment and to receive an explanation of your bill upon request.
  12. To express complaints or grievances about the quality of care or services and to voice them without fear of reprisal or discrimination and to receive prompt and courteous response to your concerns.

Your Responsibilities

  1. To give your doctor, the other staff members and other patients respect and consideration.
    To keep your own doctor informed of changes to your medical care.
  2. To provide complete, honest information to your doctor and to other practice staff members, so that the best decisions may be made about your healthcare.
  3. To notify your doctor if you choose not to follow advice to have your condition reviewed by a specialist, or follow specialist advice. This allows the doctor opportunity to inform you of the potential risks of this decision.
    To review with your doctor:
    • If you experience a significant change in symptoms
    • If symptoms do not resolve as described by your doctor
    • If there is a significant deterioration in your condition
    • If you experience an adverse effect of your treatment
  4. To make sure that you let our doctors know if you do not understand and to ask questions in order to clarify you understanding of this information.
  5. If you agree to a course of treatment, you have a responsibility to yourself and to your doctor to follow the prescribed instructions, including completing medication courses, performing advised investigations, following-up appointments. You are responsible for the consequences of your decisions should you choose not to follow your doctors advice.
  6. To privacy concerning your health care. All care and counselling received at our practice will be kept strictly confidential, except as required by law.
  7. To review your clinical record in accordance with our practice procedural guidelines, you may review your record with an Authorised staff member. You may also request a copy of your medical records, or designate a health care provider to receive a copy of your record on your behalf. Your responsibility is to use this service wisely, and to pay any fee for this service promptly.
  8. You should be aware that any service is your financial responsibility.